Frequently Asked Questions

Everything you need to know about ISVÉA skincare — from choosing your first product to caring for sensitive skin. Can't find your answer? We're happy to help.

Choosing the Right Product

Where do I start if I'm new to ISVÉA?

A simple two-step routine is a great starting point: a hydrating base layer followed by a targeted serum. Our Serums collection is a good place to explore — each product page describes the skin concern it addresses so you can match it to your own goals.

How do I choose the right serum for my skin?

Each serum is formulated around a specific concern:

• Hydration & barrier support — Hydrating Toner or Bioactive Prebiotics Jelly Serum
• Brightening & dark spots — Vitamin C Serum, Pigment Perfecting Serum, or Targeted Dark Spot Care (1% Kojic Acid)
• Anti-ageing & firmness — Peptide Anti-Aging Serum or Collagen Boost Serum
• Gentle resurfacing — AHA Peeling Concentrate or Natural Retinol Alternative Oil Serum
• Microbiome & skin balance — Microbiome Prebiotics Face Mist
• Body care — Silk Skin Body Serum or 5% Urea + 2% Panthenol Body Cream

If you're unsure, contact us — we'll point you in the right direction.

Building Your Routine

In what order should I apply ISVÉA products?

As a general guide, apply products from lightest to richest texture: toner or mist → water-based serum → oil serum → moisturiser → SPF (morning only). Actives such as AHA or Vitamin C are typically best used in the evening or as directed on each product page.

Can I layer multiple serums?

Yes — layering is fine when the formulas are compatible. A good rule of thumb is to avoid combining two potent actives (e.g. AHA and Vitamin C) in the same step. Introduce one new product at a time so you can observe how your skin responds.

Sensitive Skin & Patch Testing

Are ISVÉA products suitable for sensitive skin?

Many of our formulas are developed with skin-barrier support in mind. That said, individual skin responses vary. We always recommend performing a patch test before full use: apply a small amount to the inner wrist or behind the ear and wait 24 hours.

What if I experience redness or irritation?

Discontinue use immediately and allow your skin to calm. If irritation persists, consult a qualified dermatologist or healthcare professional. This is especially important if you have a known skin condition or allergy. Our team is also available via the Contact page if you have questions about a specific formula.

How Often to Use

How often should I use active formulas like AHA or Retinol Alternative?

For most people, starting 2–3 times per week allows the skin to adjust before building up to more frequent use. Always follow the guidance on the individual product page and listen to your skin. Sun protection during the day is strongly recommended when using exfoliating actives.

Can I use serums every day?

Gentle serums — such as hydrating, peptide, or prebiotic formulas — are generally suitable for daily use morning and evening. More concentrated actives benefit from a gradual introduction. Each product page includes recommended usage frequency.

Ingredients & Formulations

Are ISVÉA products natural or clean?

ISVÉA formulations prioritise high-quality active ingredients, including plant-derived and biotechnology-produced compounds. Full ingredient lists (INCI) are available on each product page so you can make an informed choice.

Are the products vegan and cruelty-free?

Please refer to the individual product pages for ingredient and certification details, or contact us with a specific question.

Storage & Shelf Life

How should I store my ISVÉA products?

Store products in a cool, dry place away from direct sunlight and heat sources. Avoid leaving them in a humid bathroom if possible. Once opened, use within the period indicated by the open-jar symbol (PAO) on the packaging.

Do I need to refrigerate my serums?

Refrigeration is not required but can extend the freshness of active-rich formulas, particularly Vitamin C serums. Always reseal products properly after use.

Shipping & Delivery

Where do you ship?

We ship to customers across the EU, UK, and US. For full details on delivery times, rates, and countries, please see our Shipping & Delivery policy.

How long will my order take to arrive?

Estimated delivery times are outlined in our Shipping policy. Processing times may vary during peak periods — we'll send you a confirmation email with tracking information once your order is dispatched.

Returns & Refunds

What is your return policy?

Please review our full Refund Policy for eligibility, timeframes, and instructions. If you have a concern about a specific order, contact us and we'll do our best to help.

What if my order arrived damaged?

We're sorry to hear that. Please contact us within a reasonable time of receiving your order, with a photo of the damaged item and your order number, and we will arrange a resolution as quickly as possible.