Politique de remboursement

RETURN AND REFUND POLICY

Last updated: 17 September 2026

14-DAY RETURN PERIOD

You may request a return within 14 days after receiving your order. Nothing in this policy limits any mandatory consumer rights provided by applicable law.

To request a return, contact us at isveacosmetics@gmail.com before sending any product back. Please include your full name, order number, and a clear statement that you wish to return your order.

RETURN CONDITIONS

To be eligible for a return, the product must be unused, unopened, sealed, and in its original, undamaged packaging. Proof of purchase is required.

For health and hygiene reasons, opened, unsealed, used, or tested cosmetics and personal-care products cannot be returned unless they are damaged, defective, incorrect, or otherwise do not conform to the order.

RETURN SHIPPING

For standard returns or a change of mind, the customer is responsible for arranging and paying the direct return-shipping costs, unless applicable law requires otherwise or we agree differently.

We do not provide a prepaid return label for standard returns. After approving your request, we will provide the correct return address and instructions. Products sent without prior approval may not be accepted.

We recommend using a trackable shipping method and keeping proof of shipment.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order upon delivery. If a product arrives damaged, defective, incorrect, or does not match your order, contact us as soon as possible at isveacosmetics@gmail.com.

Please include your order number, a description of the issue, and clear photographs of the product and packaging where reasonably possible.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, price reduction, or refund. If a return is required, the return-shipping costs will be handled in accordance with applicable consumer law.

EXCHANGES

We do not offer direct exchanges. If your return is approved, you may place a separate order for the replacement product.

REFUNDS

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method without undue delay. Where permitted by law, we may withhold the refund until we receive the returned product or proof that it has been sent back.

Where required by law, the cost of the least expensive standard delivery option will also be refunded. Additional costs for a more expensive delivery method are not refundable.

Banks and payment providers may require additional time to process and display the refund.

CONTACT

For questions about returns or refunds, contact:

isveacosmetics@gmail.com